Privacy Policy

Giga Team Solutions ("we", "us" or "our") operates this website and supplies security and technology equipment in Kenya. We respect your privacy and are committed to handling your personal information responsibly and in line with the Kenya Data Protection Act, 2019.

We only collect information that helps us respond to your enquiries and fulfil your orders. This may include:

• Your name and contact details (phone number and email address).
• Your delivery or installation address and related location details.
• Order details such as the items you are interested in or have requested.
• Messages you send us by web form, email, WhatsApp or phone.
• Basic technical information such as browser type, device and pages visited, collected automatically to keep the site working and secure.

We use your information to:

• Confirm and process orders, including arranging delivery and installation.
• Respond to quotes, questions and support requests.
• Keep you updated about the status of an order you have placed.
• Improve our website, products and customer service.
• Send you offers or updates where you have asked to receive them — you can opt out at any time.
• Meet our legal, accounting and regulatory obligations.

We do not sell your personal information. We only share it where necessary, for example with trusted delivery or installation partners who help us fulfil your order, or where we are required to do so by law. Any partner who handles your information is expected to keep it confidential and use it only for the agreed purpose.

Our website may use cookies and similar technologies to remember your preferences, keep your shopping cart working and understand how the site is used. You can control or delete cookies through your browser settings, though some features may not work as well if you disable them.

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard your data and review our practices regularly.

We keep your information only for as long as needed to provide our services, support your orders and meet our legal obligations. When it is no longer required, we securely delete or anonymise it.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information where there is no legal reason to keep it.
• Object to or restrict certain uses of your information.
• Withdraw consent to marketing communications at any time.

To make a request, contact us at info@gigateamsolutions.com. We will respond within a reasonable time.

Our website may link to other websites that we do not control. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.