Help & support
Frequently asked questions
Everything you need to know about ordering, delivery, payment and support. Can't find your answer? Our team is one message away.
Do you deliver across Kenya?
Yes. We deliver countrywide — same-day dispatch in Nairobi and typically 24–48 hours upcountry. A flat KSh 300 delivery fee applies to every order, anywhere in Kenya.
How do I pay?
No payment is taken on the website — you pay cash on delivery when your order arrives, anywhere in Kenya. A flat KSh 300 delivery fee is added to your order total.
Are your products genuine?
Yes. We supply authentic, brand-new equipment backed by manufacturer warranty and local support.
Do you offer installation?
Yes. Our experienced technicians install, configure and test your system, and train your team where needed.
How do I track my order?
Use the Track Order page with the order ID we give you at checkout, or the email address you used to order.
Can I get a quote first?
Absolutely. Message us on WhatsApp or use the contact form and we'll send a clear, no-obligation quote.
Do your products come with a warranty?
Most products carry a manufacturer's warranty. We'll help you make a valid claim if anything goes wrong within the warranty period.
Still need help?
Chat with us on WhatsApp or send a message — we usually reply fast, Mon–Sat, 8:00 AM – 6:00 PM.