Returns Policy
Your satisfaction is our priority. Easy and hassle-free returns.
Return information
You have the right to return within 7 days after the arrival of your order. Your satisfaction is our priority.
Return policy validity
This return policy is valid for the countries: Kenya.
You have the right to return 7 days after the arrival of your order. We want you to be completely satisfied with your purchase and ensure you have adequate time to inspect and evaluate your product.
Return conditions
To ensure the quality of our products for all customers, the following conditions apply:
- •Products must be in their original, unused condition
- •All original packaging must be intact and included
- •A valid proof of purchase or receipt must accompany the return
- •Only products in NEW condition can be returned; we reserve the right to refuse a return with traces of use
- •Items marked as "Sale" or "Clearance" are final sale and cannot be returned
New = Unopened products in their original packaging and products that have never been used.
How to return
The products can easily be returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defective product received.
With most packages the return labels are in the box. If this is not the case, send us an email at sales@gigateamsolutions.com and we will send them digitally. You can then print them and add them to the return package.
Shipping guidelines
- •Returns should be sent directly to our physical location in Nairobi (White Angle House, Rm62 Kenneth Matiba Road, Nairobi)
- •Customers are responsible for return shipping costs
- •We recommend using a trackable shipping service for valuable items
- •Shipping fees are non-refundable; return shipping costs may be deducted from your refund amount
Refund process
Our refund process is straightforward and transparent:
- •Submit your return with the required documentation (receipt or proof of purchase)
- •Our team will inspect the returned item
- •You will receive a notification about the status of your refund
- •If approved, the refund will be processed within 10 business days
- •The amount will be credited back to your original payment method
Product exchanges
We handle exchanges specifically for defective or damaged products. If you have received a faulty item, please contact our customer service team immediately at +254718811661 or sales@gigateamsolutions.com. We will guide you through our exchange process to ensure you receive a properly functioning product.
Important notes
- ℹ️Always keep your receipt and packaging until you are completely satisfied with your purchase
- ℹ️Contact us before initiating a return to ensure smooth processing
- ℹ️Refunds may take up to 10 business days to appear in your account
- ℹ️Special orders and customized products cannot be returned
Legal & policy updates
- •We comply with all relevant laws regarding returns and refunds.
- •We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Contact Information
Need to Return a Product?
Contact us for warranty service and returns support. Monday to Friday, 9 a.m. to 8 p.m.
