Returns Policy

Return policy validity

This return policy is valid for the countries: Kenya.

You have the right to return 7 days after the arrival of your order. We want you to be completely satisfied with your purchase and ensure you have adequate time to inspect and evaluate your product.

Return conditions

To ensure the quality of our products for all customers, the following conditions apply:

• •Products must be in their original, unused condition
• •All original packaging must be intact and included
• •A valid proof of purchase or receipt must accompany the return
• •Only products in NEW condition can be returned; we reserve the right to refuse a return with traces of use
• •Items marked as "Sale" or "Clearance" are final sale and cannot be returned

How to return

To initiate a return, contact us first so we can guide you through the process:

• 1.Call or WhatsApp us on +254718811661 or email sales@gigateamsolutions.com to notify us of your return and the reason.
• 2.Our team will confirm whether the return qualifies under this policy and advise you on the next steps.
• 3.Bring or send the product — in its original condition and packaging — to our Nairobi office: White Angle House, Rm62 Kenneth Matiba Road, Nairobi.
• 4.For large or installed systems, we may arrange a technician visit to assess the product at your premises.

Return transport costs are the responsibility of the customer. We recommend using a trackable courier service for valuable items.

Refund process

Our refund process is straightforward and transparent:

• •Submit your return with the required documentation (receipt or proof of purchase)
• •Our team will inspect the returned item
• •You will receive a notification about the status of your refund
• •If approved, the refund will be processed within 10 business days

Product exchanges

We handle exchanges specifically for defective or damaged products. If you have received a faulty item, please contact our customer service team immediately at +254718811661 or sales@gigateamsolutions.com. We will guide you through our exchange process to ensure you receive a properly functioning product.

Important notes

• ℹ️Always keep your receipt and packaging until you are completely satisfied with your purchase
• ℹ️Contact us before initiating a return to ensure smooth processing
• ℹ️Refunds may take up to 10 business days to appear in your account
• ℹ️Special orders and customized products cannot be returned

Legal & policy updates

• •We comply with all relevant laws regarding returns and refunds.
• •We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.